Talk with Carbon Ridge

We’re here for
the whole ride.

Questions about a model, your order, delivery or warranty coverage? Email us and we’ll help.

Include your order number when contacting us about an existing purchase. We normally respond within two business days.

Before you write

Help us help you faster.

Choosing a bike

Tell us which model, frame size and riding style you’re considering.

Order support

Include your order number and the email address used at checkout.

Warranty support

Include the model, serial number, description, and clear photos or video.

Safety concern? Stop riding the bicycle until the issue has been inspected and resolved.